Joyce Friedman is the Community Pets Program Manager at Animal Care Centers of NYC. She leads a team which provides free resources to pet owners in need to help prevent pet surrender and provide support for pet owners living in underserved communities. A former clinical social worker, Joyce has extensive experience in the animal protection field, specifically in surrender prevention. She co-developed and was a program manager of the surrender prevention program Pet Help Partners at The Humane Society of the United States, helping to keep thousands of animals in their homes and out of shelters. She also led training workshops for animal shelters and rescue groups on developing pet retention programs and embracing the support of pet owners in the community as an essential part of animal sheltering. Joyce also has led animal rights legislative campaigns at HSUS and In Defense of Animals, and managed volunteer programs at Best Friends Animal Society. Joyce has a Master's Degree in Social Work and a Bachelor's Degree in Psychology. She has rescued dozens of dogs and cats over the years and she currently lives with her five rescued cats and one rescued dog.